Privacy Policy

Effective Date: April 28, 2026

• Introduction

  • Swan Flows (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

  • This policy describes how we collect, use, disclose, and safeguard your information when you visit our website Revenuerelay.org and use our services, including AI-powered communication systems, CRM management, and marketing services.

• Information We Collect

  • We may collect the following categories of information:

    • Personal Information

      • Name

      • Email address

      • Phone number

    • Business information

      • Communication Data

      • Call recordings and transcripts

      • SMS and email communications

      • AI interaction data (inputs and outputs)

    • Client Data

      • CRM data provided by clients

      • Customer contact information processed on behalf of clients

    • Technical Data

      • IP address

      • Browser type

      • Device information

      • Website usage data (analytics, cookies)

• How We Use Your Information

  • We use collected information to:

    • Provide and operate our AI receptionist and automation services

    • Manage and optimize communication workflows

    • Set up and maintain CRM systems

    • Improve AI performance and system accuracy

    • Provide customer support and troubleshooting

    • Conduct marketing and lead generation activities

    • Comply with legal obligations

    • Communications Processing on Behalf of Clients

      • Swan Flows may process communications (including calls, SMS, and emails) on behalf of clients.

        • In such cases:

          • Clients act as the data controller of the information

          • Revenue Relay acts as a data processor/service provider

          • Clients are responsible for ensuring lawful collection and use of personal data

• AI & Automated Processing

  • Swan Flows uses artificial intelligence systems to process communications, including calls, messages, and customer interactions.

  • AI-generated responses may not always be accurate

  • Clients are responsible for reviewing outputs before relying on them

  • Data may be used to improve system performance unless otherwise agreed

• Sharing of Information

  • We do not sell personal data. However, we may share data with:

    • Service Providers

    • Cloud hosting providers

    • Communication platforms (voice, SMS, email)

    • CRM platforms

    • Analytics tools

      • These providers only process data as necessary to deliver services.

  • Legal Requirements

    • We may disclose information if required by law or to protect our rights.

• Data Retention

  • We retain data for the duration of our engagement with a client and as necessary to:

    • Provide services

    • Comply with legal obligations

    • Resolve disputes

  • After termination, data may be retained for a reasonable period unless deletion is requested.

• Data Security

  • We implement appropriate security measures, including:

    • Encrypted systems

    • Secure platforms

    • Restricted access controls

  • However, no system is completely secure, and we cannot guarantee absolute security.

• Your Rights

  • Depending on your jurisdiction, you may have the right to:

    • Request access to your data

    • Request correction of inaccurate data

    • Request deletion of your data

    • Opt out of certain communications

    • To exercise these rights, contact us using the details below.

• Cookies & Tracking

  • We may use cookies and analytics tools to:

    • Improve website performance

    • Understand user behavior

• Children’s Privacy

  • Our services are intended for businesses only and not for individuals under 18.

  • We do not knowingly collect data from minors.

• Contact Information

  • For privacy-related inquiries:

    • Swan Flows

    • Email: [email protected]

• Updates to This Policy

  • We may update this Privacy Policy from time to time.

  • Changes will be posted on this page with an updated effective date.

• Third Party Services

  • Swan Flows uses trusted third-party providers to operate and deliver services. These may include:

    • Communication & Messaging

      • Twilio (calls, SMS, voice automation)

      • Other telephony and messaging providers as needed

    • CRM & Automation Platforms

      • GoHighLevel (client CRM, pipelines, automation workflows)

      • Other CRM or workflow tools as required for service delivery

    • AI & Processing Tools

      • AI and machine learning platforms used for:

        • Call handling

        • Message generation

        • Workflow automation

    • Hosting & Infrastructure

      • Cloud hosting providers (e.g., AWS, Google Cloud, or similar)

      • Secure data storage systems

    • Analytics & Tracking

      • Google Analytics (website performance and usage tracking)

    • Payment Processing

      • Stripe or similar providers for billing and payments

  • These third-party providers are authorized to process data only as necessary to provide services on our behalf and are contractually obligated to safeguard such data.

  • We may update or change third-party providers from time to time to improve service performance, reliability, or security.